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Samsung Galaxy Note 7: The Safe Way to Use Your Smartphone



First, to check if your Note 7 is safe to continue using, find your device's IMEI or serial number. To do this, go to Settings > General Management > Status > IMEI information. There, you should see your IMEI or serial number.


This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.




How To Know If Your Samsung Galaxy Note 7 Is Safe




Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.


At first, owners of the smartphone could contact Samsung and get a safer replacement phone. However, on October 10, following several reported incidents of reissued Galaxy Note7s catching fire around the world, Samsung has halted its exchange program and issued the following statement: "Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note 7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7."*


If your handset has been replaced then it should be fine. There are some reports of overheating issues in supposedly safe handsets, but Samsung claims that these are isolated incidents and completely unrelated to batteries.


Although downloading and installing apps is often safe, there are instances when an application causes problems. To detect whether an app is responsible for your device shutting down and rebooting, turn off downloaded apps by restarting your gadget in Safe Mode.


Suppose the problem continues while in Safe Mode; consider advanced troubleshooting. This consists of resetting your phone to its factory settings. Please note this is a last resort if all other options have failed. Because this process will delete all apps and data from your Android, you must first backup your device.


An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!


Tossing a battery in the trash will probably be your first instinct once you find out it's bad, but it actually may be illegal, depending on which state you live in. The safest way to get rid of them is to recycle them, which many electronics stores have collection programs for.


All compatible phones get reliable coverage, privacy and security features that protect your personal information, and family features that help your family stay safer on their phones and build healthy digital habits. Only phones designed for Fi are built with network-switching technology. Unlocked phones compatible with T-Mobile's 5G network will have access to 5G on Fi. 2ff7e9595c


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